Just a warning don’t expect Sleep Number to be responsible any issues. It been several week and I’m still waiting for that call. I was given a phone number for executive office and when I called that number I Goya voicemail saying to leave messages regarding issues and my call would be returned within two business days.

Bottom line is even though Sleep Numbers has recorded my prior calls the absolute refuse to be responsible. Liggett and Platt said that they system was not connected to Sleep Numbers System and I would have to resolve the issue with Sleep Number. I advised them the Sleep Number had records of my call. I advised them that the issue was existing during full warranty period. Upon receiving the remote and programing it I started getting error codes and when I contacted Liggett and Platt and was advised that the control module for the be was faulty and as it was beyond their one year warranty and I would be responsible for paying a prorated replacement fee as well a service fee for installation. I was also advised that if there were other issues the remote would provide an error code which that would identify issues. When I contacted Liggett and Platt, they sent me a remote that worked independently from the internet. The representative further advised me that the base was not a Sleep Number product, it was actually supplied by a third party, Ligget and Platt and I would need to contact them for resolution. Finally after about a year and a half the customer service representative advised me that it sounded like an issue with the base. The phone agent assured me that a record of my call and issue was being maintained. Over the course of the first year of ownership I contacted Sleep Number several times and all they said was to reset the bed. While reset process doesn’t take long it starts getting irritating when you have to do it repeatedly. This would provide several day of use before the issue would start over. Each time I connected Sleep Number the would have me go through a process of unplugging the bed, reset of router, uninstalling the app and reinstalling it. I bought a Sleep Number Bed in August of 2021, within 3 months the app for the bed started losing connectivity with the bed. Sleep Number Customer Service is nonexistent.

Sleep number s1 queen single